Master of Science in Internet Technology, In Progress

GPA: 3.83

Montclair State University, Montclair, New Jersey

Bachelor of Science in Information Technology, May 2009

GPA: 3.67

• Provide technical support to the medical campus and its remote sites
• Monitor systems
• Provide technical user support for network related issues
• Install and support network application software packages
• Maintain nodal concentrator equipment

PROMEDIA TECHNOLOGY SERVICES, Union City, New Jersey

September 2010 to December 2011

Server and Desktop Management Specialist

• Managed 50 Mac servers and 5,000 Mac and Windows clients
• Administered Casper Client Management Suite
• Managed Active Directory and Open Directory infrastructure
• Administered DHCP and DNS on Windows Server 2003 and Mac OS X Server
• Administered iPrism content-filtering system
• Administered Sophos Anti-Virus Endpoint Security Suite
• Provided escalated Windows and Mac support
• Created Windows and Mac images/packages (including Parallels VMs)
• Maintained Polycom video-conferencing equipment
• Created and modified shell scripts
• Resolved escalated tickets as necessary
• Installed, tested, maintained, documented, and provided technical support for systems
• Developed technical support documentation
• Identified and resolved system problems and escalated as necessary
• Installed and supported LAN hardware and software
• Ensured integrity of servers and application data
• Ensured compliance with School District policies
  

UNION CITY BOARD OF EDUCATION, Union City, New Jersey

December 2007 to August 2010

Technical Support Specialist

• Managed 50 Mac servers and 5,000 Mac clients using Casper and other tools
• Administered Active Directory and Open Directory infrastructure
• Administered DHCP and DNS on Server 2003 and OS X Server
• Administered Websense content-filtering system
• Provided Windows and Mac support to students, faculty, and staff
• Created Windows and Mac images/packages
• Resolved escalated tickets as necessary

MONTCLAIR STATE UNIVERSITY, Montclair, New Jersey

January 2007 to December 2007

Tier 4 Technician

• Created help desk Windows systems image using Ghost
• Deployed Mac and Windows clients
• Provided technical support for faculty, staff, and students

UNITED STATES ARMY

September 2003 to June 2006

• In charge of assets worth hundreds of thousands of dollars
• Selected as platoon IT specialist during Basic Training

• Mac OS X 10.4 / 10.5 / 10.6 / 10.7, Mac OS X Server 10.4 / 10.5 / 10.6 / 10.7
• Windows 2000/XP/Vista/7, Windows Server 2003/2008
• Active Directory, Open Directory, DNS, DHCP
• Apple Remote Desktop, Remote Desktop Connection, VNC, Webex
• Casper Management Suite
• iPrism Content Management, Websense Filtering Software
• Sophos Antivirus Management Console
• Microsoft Office (Windows and Mac), FileMaker Pro
• Shell Scripting

• A+ , Network+
• Certified Casper Administrator
• Apple Certified System Administrator 10.6
• Apple Certified Technical Coordinator 10.5 / 10.6 / 10.7
• Apple Certified Support Professional 10.5 / 10.6 / 10.7
• MCITP: Server Administrator, In Progress
  

• Bilingual in English and Spanish (fluent, good writing skills).