• mail at yoanhermida dot com


  • Network Administration, 2013 - Present
  • Systems Administration, 3 years
  • Technical Support, 6 years


  • Master of Science in Internet Technology, Concentration in Security and Information Assurance
  • Bachelor of Science in Information Technology, Magna cum Laude

Professional Development and Certifications

  • The Linux Foundation: LFS101x - Introduction to Linux
  • Codecademy Tracks Completed: Python, Ruby
  • CCNA: Cisco Certified Network Associate
  • JNCA: Juniper Networks Certified Associate
  • ENA: Extreme Networks Associate
  • MCSA: Microsoft Certified Solutions Associate
  • MCITP: Microsoft Certified IT Professional
  • ACSA: Apple Certified System Administrator
  • ACTC: Apple Certified Technical Coordinator
  • ACSP: Apple Certified Support Professional
  • CCA: Certified Casper Administrator
  • A+, Network+ 


  • Windows, Mac and Linux command line administration
  • PowerShell, Bash, and Python scripting
  • Network Device CLI: Cisco IOS, Juniper Junos, Extreme XOS, Foundry, Dell
  • Network Monitoring and Logging: WhatsUp Gold, Nagios, Splunk
  • Remote Management: Terminal, PuTTY, SecureCRT, ZTerm, SSH, Telnet
  • Sophos Antivirus Management, Check Point Endpoint, iPrism, Websense
  • Active Directory, Microsoft Exchange, Open Directory, DNS, DHCP
  • Windows 2000/XP/Vista/7/8, Windows Server 2003/2008
  • Mac OS X 10.4 - 10.9, Mac OS X Server 10.4 - 10.7
  • Apple Remote Desktop, Remote Desktop Connection, VNC, Webex, Citrix
  • Casper Management Suite, Composer, DeployStudio
  • Microsoft Office (Windows and Mac), FileMaker Pro
  • Blackberry Enterprise Server, iOS, Android
  • Service Management: Web Help Desk, BMC Magic Service Desk, ServiceNow
  • ITIL Service Management

Military Service

  • United States Army, 3 years


  • English (Fluent)
  • Spanish (Fluent)
  • Portuguese (Basic)


  • Learning new human languages.
  • Learning new computer languages and technologies.
  • Working out and eating right.
  • Keeping up with current events.

Favorite Quotes

"In order to show proper respect for your future, you must sometimes show some insensitivity to your past." -- Roberto Goizueta

"Communication is the only task you cannot delegate." -- Roberto Goizueta

"If you take risks, you may fail. But if you do not take risks, you will surely fail. The greatest risk of all is to do nothing." -- Roberto Goizueta

Last Update: 2014-10-24